Order Processing

We offer free standard shipping on all continental US orders over $100 with the exception of Alaska & Hawaii.

Your order will ship within 1-2 business days (excluding holidays) from the time of purchase.

You should expect to receive your order in approximately 3-5 business days depending on your geographical location. 

We now offer the option for Route package protection to cover your order against loss, theft or damage in transit. By deselecting shipping protection, Sophie Rue is not responsible for lost, stolen, or damaged items over transit.

Return & Exchange Policy

We have a 21-day return policy, which means you have 21 days from receipt of your item to process a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Returns

For returns the cost of the shipping label will be deducted from your refund. Once your return is approved, you’ll be automatically refunded on your original payment method. 

Exchanges

We offer free exchanges on all US orders. Exchanges are dispatched upon receipt of original return.

To start a return, you can email us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You must submit a return request to process a return. We do not accept or assume responsibility for items returned without a return request.

Sophie Rue monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

You may contact us at [email protected] with any questions on your order or anything else.

Damages & Product Issues

We inspect all products prior to shipping them out, however if you find that you received a wrong item or one  that is defective or damaged, please email us immediately upon receiving your order so we can evaluate and process an exchange at [email protected] 

Exceptions / Non-Refundable Items

Items clearly marked as “final sale”or part of any clearance are not eligible for returns or exchanges. We do not accept returns on gift cards.

Additional items that may not be returned included:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products). 
• We also do not accept returns for hazardous materials, flammable liquids, or gasses. 

Please get in touch if you have questions or concerns about your specific item by emailing us at [email protected]